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Understanding consumer expectations of the mortgage sales process

Understanding consumer expectations of the mortgage sales process

Understanding consumer expectations of the mortgage sales process

A report for the FCA

Date

February 2015

Client

Financial Conduct Authority

Description

Commissioned by the FCA to help inform its thematic review of the quality of mortgage advice since the introduction of the Mortgage Market Review (MMR). This report explores the expectations and experiences of customers applying for a mortgage since the introduction of MMR in April 2014.

Early years ethnographies

Sector capacity building